Future Business Leaders of America (FBLA) Organizational Leadership Practice Test

What type of behavior is considered discretionary and not formally rewarded but important for organizational functioning?

1. Organizational Citizenship Behavior (OCB)

2. Prescribed behavior

3. Transactional behavior

4. Reactive behavior

The correct answer is: Organizational Citizenship Behavior (OCB)

Organizational Citizenship Behavior (OCB) refers to actions taken by employees that go beyond their formal job requirements. These behaviors are not directly rewarded, meaning they are discretionary in nature, yet they play a crucial role in enhancing the overall functioning and culture of an organization. Examples of OCB include helping colleagues with their work, volunteering for extra tasks, and displaying a positive attitude, all of which foster a collaborative and supportive work environment. Unlike prescribed behavior, which involves following formal procedures and requirements, OCB is initiated voluntarily by employees. Transactional behavior is generally more focused on exchanges between employees and their organization based on clear and identifiable rewards or consequences, while reactive behavior typically involves responses to specific situations rather than proactive contributions to the workplace. By engaging in OCB, employees help create a more productive and cohesive work atmosphere, demonstrating that these behaviors, while not formally recognized, are vital to the success and health of the organization.