Future Business Leaders of America (FBLA) Organizational Leadership Practice Test

What is an important quality of leaders in improving trust within a team?

1. Self-interest

2. Listening

3. Delegation

4. Competition

The correct answer is: Listening

Listening is a fundamental quality of effective leaders that significantly enhances trust within a team. When leaders actively listen to their team members, it demonstrates respect and appreciation for their opinions and ideas. This practice fosters an open communication environment where team members feel valued and recognized for their contributions. By engaging in thoughtful listening, leaders can better understand the concerns, motivations, and feedback of their team. This not only helps in building stronger relationships based on mutual respect but also encourages team members to share their thoughts freely without fear of judgment. When individuals feel heard, their trust in the leader and the team's overall cohesion increases. In contrast, self-interest tends to create a divide in teams, as members may perceive leaders as prioritizing their own gain over the collective success. Delegation, while essential for empowering team members, does not directly address the emotional connection and trust that comes with active listening. Competition can undermine teamwork, as it often leads to division and mistrust among members rather than fostering a supportive and collaborative environment.